The Dysfunctional Medical Practice – Part I of a Five-Part Series
Several years ago, we were engaged to transform a dysfunctional medical practice. No matter where we turned, there were issues, the largest of which was that the last patient appointment was set at...
View ArticleThe Dysfunctional Medical Practice – Part II of a Five Part Series
Last week, we discussed the dysfunctional office of a client where the provider and his staff rarely left until well into the evening because he was chronically late. The average tenure of an employee...
View ArticleWhat exactly is ICD-10?
ICD-10-CM (based on the International Classification of Diseases, 10th edition, Clinical Modification) is a standard set of codes used for conveying a patient’s clinical profile, if you will. Defined...
View ArticleHow should I prepare for ICD-10?
From time to time, we hear about consultants scaring the daylights out of providers with horror stories about the transition to ICD-10. We disagree with that approach, although it’s important to have...
View ArticleThe Employer’s Role in Determining Employee Competence
When was the last time you questioned whether the individual who provided you or a loved one with a health care service was qualified or competent? I don’t know about you, but the last time I had...
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